Terms and Conditions of Sale
Introduction
These Terms and Conditions of Sale apply to purchases of products made through our online store by consumers.
These Terms set out the main rights and obligations between the seller and the buyer in connection with online purchases.
Nothing in these Terms shall limit or exclude any mandatory consumer rights you may have under applicable law, including EU and national consumer protection laws.
The agreement is governed by these Terms, the information provided during the ordering process, and any separately agreed terms.
1. The Agreement
The agreement consists of these Terms and Conditions of Sale, the information provided in the online store and during checkout, and any separately agreed terms.
If there is a conflict between these Terms and separately agreed terms, the separately agreed terms shall prevail, provided that they do not conflict with mandatory consumer protection law.
The agreement may also be supplemented by applicable mandatory laws governing purchases between traders and consumers.
2. The Parties
The seller is:
MediumTall AS
Rolfsbuktveien 4B
1364 Fornebu
Norway
Email: post@mediumtall.no
Company registration number (Norway): 923 667 326
In these Terms, MediumTall AS is referred to as “we”, “us”, “our” or “the Seller”.
The buyer is the consumer who places an order through the online store and is referred to as “you”, “your” or “the Buyer”.
A consumer is a natural person who purchases products mainly for purposes outside their trade, business, craft or profession.
3. Product Information
We aim to provide accurate and complete information about our products, including key characteristics, prices, delivery costs, payment options and delivery terms.
Product images, descriptions and specifications are intended to describe the products as accurately as possible. Minor differences may occur, for example due to screen settings, production variations or packaging updates.
4. Prices and Additional Costs
The price stated for the product is the total price payable by you for that product, unless otherwise clearly stated before you place your order.
Prices include applicable taxes and charges where required by law.
Any additional costs, such as delivery costs, import duties, customs fees or other charges, will be clearly stated before you place your order where applicable.
You will not be required to pay any additional costs that were not clearly disclosed before the order was placed.
5. Formation of the Contract
The contract becomes binding when you have submitted your order and we have confirmed the order.
After placing an order, you will receive an order confirmation by email. You should check the order confirmation and contact us as soon as possible if anything is incorrect.
We reserve the right to cancel or correct an order if there has been an obvious error in the online store, the order process, the price, the product description or your order, and you knew or reasonably should have known that such an error existed.
6. Payment
Payment is made using the payment methods offered in the online store.
If you pay by credit or debit card, the purchase amount may be reserved when the order is placed. The card will normally be charged when the product is dispatched, unless otherwise stated during checkout.
If payment by invoice is offered, the invoice will be issued in connection with dispatch of the product. The payment deadline will be stated on the invoice and will be at least 14 days from receipt, unless otherwise agreed.
Buyers under the age of 18 may not use payment methods involving credit or deferred payment.
7. Delivery
Delivery has taken place when you, or a person appointed by you, have taken physical possession of the product.
Unless a delivery time is stated during the ordering process, we will deliver the product without undue delay and no later than 30 days after the order was placed.
The product will be delivered to the delivery address provided by you, unless otherwise agreed.
You are responsible for ensuring that the delivery information you provide is complete and correct.
8. Risk in the Product
The risk of loss of or damage to the product passes to you when you, or a person appointed by you, have received the product.
If you arrange transport yourself and the carrier was not offered by us, the risk passes to you when the product is handed over to the carrier.
9. Right of Withdrawal
Unless an exception applies, you have the right to withdraw from your purchase within 14 days without giving any reason. This is the standard EU cooling-off period for distance contracts such as online purchases.
The withdrawal period expires 14 days after the day on which you, or a person appointed by you, receive the product.
For orders consisting of several deliveries, the withdrawal period expires 14 days after the day on which you, or a person appointed by you, receive the last delivery.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement, for example by email or letter. You may use a standard withdrawal form, but this is not mandatory.
The notice must be sent before the withdrawal period has expired.
You may send your withdrawal notice to:
MediumTall AS
MediumTall / Colliflow
Rolfsbuktveien 4B
1364
Norway
Email: post@mediumtall.no
If you withdraw from the purchase, you must return the product to us without undue delay and no later than 14 days after the day on which you informed us of your decision to withdraw.
You are responsible for the direct cost of returning the product, unless otherwise stated or agreed.
You may inspect and test the product in a reasonable way to determine its nature, characteristics and functioning. If your handling of the product goes beyond what is necessary for this purpose, you may be liable for any reduction in the value of the product.
We will refund the amount paid by you without undue delay and no later than 14 days after receiving your notice of withdrawal.
We may withhold the refund until we have received the product back or until you have provided evidence that the product has been returned, whichever occurs first.
The refund will be made using the same payment method that you used for the original transaction, unless otherwise agreed. You will not be charged any fees for the refund.
Exceptions to the Right of Withdrawal
The right of withdrawal may not apply to certain products or services, including but not limited to:
- products made to your specifications or clearly personalised;
- sealed products that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery;
- products that may deteriorate or expire rapidly;
- digital content or digital services where performance has begun with your prior express consent and acknowledgement that the right of withdrawal is lost, where permitted by law.
Where an exception applies, this will be clearly stated before you place your order.
10. Delay or Non-Delivery
If we do not deliver the product, or deliver it too late, and this is not due to you or circumstances on your side, you may have the right to withhold payment, require delivery, cancel the contract and/or claim compensation in accordance with applicable consumer protection law.
Any claim should be submitted to us in writing, for example by email.
If delivery does not take place at the agreed time, you may ask us to deliver within a reasonable additional period. If we do not deliver within that additional period, you may cancel the purchase.
You may cancel the purchase immediately if we refuse to deliver, or if delivery at the agreed time was essential to the contract.
11. Defects and Non-Conformity
If the product is defective or does not conform to the contract, you must notify us within a reasonable time after you discovered, or should have discovered, the defect.
Consumers in the EU have a minimum two-year legal guarantee for goods bought from a trader. National rules may provide additional protection.
If the product is defective and the defect is not caused by you or circumstances on your side, you may, depending on the circumstances, have the right to repair, replacement, a price reduction, cancellation of the contract and/or compensation in accordance with applicable consumer protection law.
Complaints should be submitted to us in writing, for example by email.
Repair or Replacement
You may have the right to require that the defect is remedied by repair or replacement, unless this is impossible or would impose disproportionate costs on us.
Repair or replacement shall be carried out within a reasonable time and without significant inconvenience to you.
Price Reduction or Cancellation
If repair or replacement is not possible, is not carried out within a reasonable time, or cannot be carried out without significant inconvenience to you, you may have the right to a suitable price reduction or to cancel the contract, depending on the circumstances and applicable law.
12. Our Rights if You Breach the Contract
If you do not pay or otherwise fail to fulfil your obligations under the contract, and this is not due to us or circumstances on our side, we may, depending on the circumstances, withhold delivery, require payment, cancel the contract and/or claim compensation in accordance with applicable law.
If payment is not made on time, we may charge interest and collection costs where permitted by applicable law.
If you fail to collect unpaid products, we may charge a reasonable fee covering our actual costs, where permitted by applicable law. Such a fee will not be charged to buyers under the age of 18.
13. Commercial Guarantees
Any commercial guarantee provided by us or by the manufacturer gives you rights in addition to your statutory consumer rights.
A commercial guarantee does not limit your right to make claims based on delay, non-delivery, defects or non-conformity under applicable law.
14. Personal Data
We are responsible for the personal data we collect in connection with your purchase.
We process personal data in accordance with applicable data protection law, including the General Data Protection Regulation, where applicable.
Personal data will only be collected and processed where necessary to fulfil the contract, comply with legal obligations, provide customer service, prevent fraud, or where we have another lawful basis for processing.
Further information about how we process personal data is available in our Privacy Policy.
15. Complaints and Dispute Resolution
If you have a complaint, please contact us within a reasonable time by email at:
The parties shall first try to resolve any dispute amicably.
If the dispute cannot be resolved directly, you may contact the relevant consumer protection authority or alternative dispute resolution body in your country of residence, where applicable.
For Norwegian consumers, complaints may be submitted to the Norwegian Consumer Authority / Forbrukertilsynet.
The European Commission’s former Online Dispute Resolution platform has been discontinued as of 20 July 2025 and should not be referenced as an active complaint portal.
16. Governing Law and Jurisdiction
These Terms are governed by Norwegian law, unless otherwise required by mandatory consumer protection law.
If you are a consumer resident in the EU or EEA, this choice of law does not deprive you of the protection given to you by mandatory consumer protection rules in your country of residence.
Any dispute shall be handled by the competent courts or dispute resolution bodies in accordance with applicable law.